Shipping & Returns
Returns - Our 100% Guarantee
If you're not 100% satisfied with your Mud Jug, simply return the unused product within 14 days for a full refund.
Send your request for a refund in writing along with your Mud Jug. Please also include the name and e-mail address of the person who originally placed the order, as well as the method of payment so that we can verify the account.
The address to send your request to is:
DJ Novelties, Inc.
Att: Mud Jug
1835 Sampson Ave.
Corona, CA 92879
All shipping costs related to the return of products will be paid by the consumer.
U.S. Shipping Service:
Delivery time depends on your location. All packages are shipped from Corona, CA. USPS Priority offers the fastest, nationwide shipping. Every customer is emailed when orders are shipped. A separate email is sent with USPS or Fedex with a tracking number. Please make sure the email address you provide us is accurate if you want to receive shipping info. WE DO NOT SPAM OUR CUSTOMERS.
United States Postal Service (USPS) Priority
Tracking: # provided
Time: 3-5 business days Price: $9.95 Saturday delivery available
Fedex International Express 3-7 Business Days Shipping. Tracking # provided.
NO P.O. Box Addresses, Please use physical address, as FedEx cannot deliver to your P.O. Box.
NOTE: WE CANNOT DETERMINE IF CUSTOMS WILL CHARGE YOU FOR AN IMPORT/DUTY FEE. WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL CHARGES THAT MAY OCCUR DUE TO CANADIAN CUSTOMS.
DHL International Shipping - 1-3 days. Tracking # provided. NO P.O. BOX ADDRESSES.
NOTE: WE CANNOT DETERMINE IF CUSTOMS WILL CHARGE YOU FOR AN IMPORT DUTY/FEE. WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL CHARGES THAT MAY OCCUR DUE TO CUSTOMS IN YOUR COUNTRY. YOU MUST BE AVAILABLE TO SIGN FOR PACKAGE.
We ship within 48 hours from Southern California after we receive payment.
SALES TAX: 8.00% sales tax is charged on all purchases shipped to a California address.
We will email you when your order is shipped.