Shipping & Returns
Returns - Our 100% Guarantee
If you're not 100% satisfied with your Mud Jug, simply return the UNUSED product within 14 days for a full refund.
Send your request for a refund in writing along with your Mud Jug.
Please also include the name and e-mail address of the person who originally placed the order, as well as the method of payment so that we can verify the account.
The address to send your request to is:
Mud Jug©, Inc.
Att: Mud Jug
879 S Kings Hwy
Fort Pierce, FL 34945
Customer Service: (772) 577-4400
All shipping costs related to the return of products will be paid by the consumer.
Processing & Shipping:
All Designed and Hydro dipped jugs are MADE TO ORDER. Please allow 4-6 Business Days (M-F) for your order to be processed, hydro dipped, and packaged. Once Processing is complete your order will be shipped via USPS, FEDEX, or UPS. Please allow an additional 3-5 Business Days (M-F) for your order to be delivered. Once a package is turned over to ship, WE HAVE NO CONTROL OVER WHEN YOUR PRODUCT IS DELIVERED.
For any delayed shipments after you receive a tracking number, please contact your local post office or the company we used to ship and provide your tracking info.
U.S. Shipping Service times AFTER PROCESSING:
Delivery time depends on your location. All packages are shipped from Fort Pierce, FL. USPS Priority offers the fastest, nationwide shipping. Every customer is emailed when orders are shipped. A separate email is sent with USPS or Fedex with a tracking number. Please make sure the email address you provide us is accurate if you want to receive shipping info. WE DO NOT SPAM OUR CUSTOMERS.
United States Postal Service (USPS) Priority
Tracking: # provided via automated email.
Time: 3-5 business days after processing.
Fedex International Express 3-7 Business Days Shipping after processing. Tracking # provided.
NO P.O. Box Addresses, Please use physical address, as FedEx cannot deliver to your P.O. Box.
NOTE: WE CANNOT DETERMINE IF CUSTOMS WILL CHARGE YOU FOR AN IMPORT/DUTY FEE. WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL CHARGES THAT MAY OCCUR DUE TO CANADIAN CUSTOMS.
DHL International Shipping - 1-3 days. Tracking # provided. NO P.O. BOX ADDRESSES.
NOTE: WE CANNOT DETERMINE IF CUSTOMS WILL CHARGE YOU FOR AN IMPORT DUTY/FEE. WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL CHARGES THAT MAY OCCUR DUE TO CUSTOMS IN YOUR COUNTRY. YOU MUST BE AVAILABLE TO SIGN FOR PACKAGE.
We ship within 48 hours from Southern California after we receive payment.
SALES TAX: 8.00% sales tax is charged on all purchases shipped to a California address.
We will email you when your order is shipped.